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Larkin Community Hospital, through its Patient Relations Department supports the Patient's Bill of Rights, which are recognized as applying to all patients and their families.
It is the goal of Larkin Community Hospital to make the patients feel as relaxed and comfortable as possible in a human atmosphere, and to let them know we are here to help them get well with the assistance of compassionate and friendly doctors and nurses.
We focus in finding mechanisms to improve our service through patient and family feedback in a way that will exceed our patient's expectations.
The Department of Patient Relations welcomes the right of patients and their family members to voice complaints regarding the care received and to have those complaints reviewed and, when possible, resolved. A patient complaint will not affect in any way the quality of care given to the patient.
To voice a complaint, the patient or family member is to contact any nurse on the patient's care unit, their physician, the Patient Representative, or by calling (305) 284-7500.
Spiritual and psychosocial needs are provided through the Patient Relations Department by utilizing the hospital resources or by arrangements with other resources in the community.
The Patient Relations Department is located on the first floor, and the hours of operation are 9:00 am to 5:00pm Monday through Friday.
Complaints received after hours, during weekends or Holidays, will be investigated and if possible resolved by the Nursing Supervisor on duty.
The Hospital's Code of Ethical Behavior ensures that the hospital conducts its business and patient care in a compassionate, honest, and proper manner.
For more information , please contact us at 305-284-7530.
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